Shipping policy

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • If for any reason your order will take longer to process, we will contact you directly.

Shipping Rates & Free Shipping

  • We offer free shipping on all orders over 80 EUR.

  • For orders under 80 EUR, shipping charges will be calculated and displayed at checkout.

Estimated Delivery Times

  • Domestic (Lithuania): 1–2 business days.

  • International: 5–15 business days.
    Please note: Delivery times are estimates and may vary due to factors outside our control (e.g., customs delays, courier issues).

Local Pickup (Vilnius)

  • Free local pickup is available at Žemynos g. 2B, Vilnius.

  • Customers must arrange a pickup time in advance by phone or email.

  • We will contact you when your order is ready for pickup.

Order Tracking

  • Once your order has shipped, you will receive an email with tracking details.

Customs, Duties, and Taxes

  • For international orders, customers are responsible for any customs fees, import duties, or local taxes applied to their purchase.

Lost or Damaged Packages

  • If you encounter any issues, please contact the carrier directly. If you need assistance, reach out to us at info@namuos.lt.

Returns / Exchanges

  • For details on returns, please see our [Return Policy].